Ruth Kinzey recently conducted a webinar focusing on internal customer service for the Southern Gas Association.
More than 70 members participated in the hour-long program, which explained why good internal customer service was critical for the success of the company and for the employee. Perfecting Your Customer Service Performance described the customer service value chain concept and provided suggestions for personal improvement.
Kinzey also spent time addressing how internal customer service contributes to one’s branding and how to tackle personal improvement in this area.
Positive participant feedback included comments such as, "This seminar was very helpful to me. It showed me a lot of ways to improve my skill. I will be recommending this seminar to other co-workers."
To hear a portion of this webinar, click play below: