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“WH Refresh” is an e-newsletter produced by Supermarket News. Focusing on health and wellness issues found the supermarket, food manufacturing and restaurant sectors, the publication addresses a wide range of topics.
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Take these steps to fully satisfy your customers >
It’s a simple concept: Meet customer needs, if you want to retain your current market share and grow your business. But when companies focus on cost-cutting measures, operational efficiencies or infrastructural changes, customer service can be compromised. Why?

Ruth Kinzey
Premium content from The Business Journal - 1/13/2012